Product recall and safety alerts

When something goes wrong, speed matters. The passport lets you reach the person holding the product in seconds, through the QR code that is already on it.

If you ever need to recall a product, you switch it on, and a clear warning appears the instant the code is scanned.

An unmissable warning

A recalled product shows a bold warning pinned to the top of its passport, with your message and clear instructions on what the customer should do. There is no app to install and no notice to miss, because it appears the moment anyone scans.

In your hands, in seconds

You control recalls yourself from the passport. Switch a recall on, write the message and the instructions, and it is live. Switch it off once the issue is resolved, and the warning disappears. The QR code never changes.

Protecting customers and your brand

A fast, clear recall protects the people using your products and shows you take safety seriously. It turns a stressful event into a controlled, professional response.

Frequently asked questions

How fast does a recall notice appear?

Immediately. As soon as you switch a recall on, the warning shows the next time anyone scans the product QR code.

Do customers need to do anything in advance?

No. There is no app to install. The warning appears for anyone who scans the code, using the passport that is already on the product.

Can I remove a recall later?

Yes. Once the issue is resolved you switch the recall off and the warning disappears, while the passport stays live.